16 December 2019:
CallMiner has raised $75 million in fresh funding from Goldman Sachs. The company will use the fresh capital to accelerate go-to-market plans and use case expansion for its industry-leading analytics platform, Eureka.
The company will also use the funds to to continue acceleration of new business applications, channel partner integration and development, international expansion, and platform innovation and capabilities.
As part of funding, Holger Staude of Goldman Sachs Growth will join CallMiner’s board of directors.
Paul Bernard, president and CEO of CallMiner, said, “Customer intelligence is critical for organisations to compete effectively in today’s environment of rapid change and digital advancement. Success requires understanding what your customers and contact centre agents say, mean and how they feel – and leveraging that insight to fundamentally change the way you operate and perform.”
Paul Bernard, added, “We are revolutionising the way brands and people interact and conduct business – and it all starts with AI-driven customer insights and intelligence. The investment from Goldman Sachs – a preeminent technology investor – is a significant milestone and we are thrilled to have them as a partner on this journey.”
Holger Staude of Goldman Sachs Growth, said, “The convergence of customer interaction analytics and customer experience creates a significant market opportunity. Backed by a strong management team, CallMiner is well positioned to transform the way organisations operate. We look forward to partnering with their team and supporting their continued growth and success.”
(Image – CallMiner)